Answers to
Frequently Asked Questions about ILLiad
- What is ILLiad?
- How is ILLiad better
than traditional ILL systems?
- Are there any
disadvantages to the electronic system?
- Why do I need a
library card to use ILLiad?
- What Web browser
should I use?
- Is security a problem if I use a
public workstation?
- What is Electronic Delivery?
- Who do I contact if I
have technical problems with or questions about ILLiad?
- Why does my browser say that you're
sending a cookie? What's in it?
How
is ILLiad better than traditional ILL systems?
- You will find it easier to submit your interlibrary
loan requests. With ILLiad, you enter your name, address, and other
personal information into the system only once, at the time of your first
login.
- Your request will be handled more rapidly and
accurately as problems relating to misinterpretation of hand-written
requests are eliminated.
- You can get many of your photocopies more quickly
through Electronic Delivery.
- You can get information about the status of your
request through the Web at any time from any location without having to
call the ILL Department.
- Library personnel are able to serve you better because
all data about your request is stored in a searchable database. We are
able to respond quickly to your inquiries about your request. We are also
able to gather statistical information about the performance of the
libraries that lend to us, enabling us to make better decisions when
choosing a lender to supply an item.
Is
security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:
- Access ILLiad only from your personal computer or an
otherwise secure workstation.
- Access ILLiad from a workstation at the New Jersey
State Library that you have to login to with your library card.
- When using a public access workstation:
- Delete from the history
file those pages that contain your personal information.
- Exit from the Web
browser before you leave the workstation. This prevents the Back button
from accessing the pages you were using.
What is electronic delivery?
If we are able to fill an article request for you, the article is loaded into your ILLiad account as a PDF file and you will receive an automated email from ILLiad telling you to log in to your account to retrieve the article. The PDF can be accessed in your account on the left side menu by clicking on the link for Electronically Received Articles. Please note that the article is only available for 30 days so you must promptly save or print the article before it is deleted. Copyright fees may apply if you try to request the article again. You can read more about electronic delivery on the Electronic Delivery Information page.
Who
do I contact if I have technical problems with or questions about ILLiad?
For help with system problems or InterLibrary Loan questions please contact the Reference Desk at 609-278-2640, Ext.103 or send an e-mail to lending@njstatelib.org